Money problems? We’re here to help
We understand that life can be difficult sometimes. If you need help, please reach out to us by phone, email or live chat.
Whilst the following stories are reflective of real-life customer situations that we have seen and helped with, we have changed the names and the exact events as well as used photos of actors in order to maintain confidentiality.
Handy tools from Afforda
Our partner site, Afforda, offers useful tools and resources to help navigate financial challenges.
BenefitGlance
The free BenefitGlance tool helps people living in the UK find financial support they might be entitled to.
Resources
There are organisations and charities that might be able to help you, no matter what you’re dealing with.
Problem gambling
Brian had been gambling for a while before it became a financial problem for him. Even though he was still able to make his repayments he called us to ask for help before his problems escalated further.
Domestic abuse
Sue found herself in a very difficult situation when her husband became abusive. She had to leave her home suddenly for her own safety and needed help with her account until she was safe and back on her feet.
Bereavement
When Sharon’s partner died suddenly her and her children’s lives were turned upside down. She found it difficult to get through the day let alone keep on top of her bills.
Sudden job loss
When Finn lost his job he could no longer afford to make his loan repayments on top of his other bills. He spoke to us and we worked out a solution together.
Mental health issues
Kian who suffers with anxiety found it difficult to talk over the phone about his financial struggles as it made him feel worse.
Please think carefully about whether Drafty is the right solution for you. This is even more important if you're in financial difficulty. If we don't think you can afford to repay your credit, we won't be able to approve you. We'll look at your current finances and credit history before we decide whether to give you credit. Failure to repay could impact your credit file.